ZanjaConnect

Terms & Conditions

Last updated: August 13, 2026

1. Introduction

Welcome to ZanjaConnect (“we”, “us”, or “the Platform”). ZanjaConnect is a marketplace that connects customers with skilled service providers in Zambia. By creating an account, booking a service, or otherwise using the Platform, you agree to these Terms & Conditions. If you do not agree, please do not use the Platform.

2. Data we collect

We collect and process personal data necessary to operate the Platform, including:

  • Account information: full name, email address, phone number, password, user role (customer or provider), and gender.
  • Profile information: profile photo, bio, service category, experience, rates, availability and coverage area.
  • Location data: coordinates used for provider search, booking addresses and live order tracking when you use location-based features.
  • Booking and transaction data: service requests, order status, notes, chat messages, reviews, ratings, payment amounts and receipts.
  • Provider verification (KYC): identity documents such as national ID or professional certificates submitted for review.
  • Device and session data: push notification, authentication tokens and technical logs needed to secure your account.

3. How we use your data

We use your personal data to:

  • Create and manage your account, including email and SMS verification.
  • Match customers with nearby providers and facilitate bookings.
  • Enable in-app messaging between customers and providers for active jobs.
  • Send service notifications, booking updates and security alerts.
  • Verify provider identity and maintain platform safety.
  • Handle disputes, fraud prevention and customer support requests.

4. Legal basis and consent

We process your data to perform our contract with you (providing the ZanjaConnect service), to comply with legal obligations and where applicable based on your consent. By registering and using location, or KYC features, you consent to the collection and use of data described in these Terms for those purposes.

5. Sharing with third parties

We do not sell your personal data. We may share data with:

  • Service providers on the Platform: customers and providers involved in an active booking may see contact details and job location needed to complete the service.
  • SMS provider: to send verification codes and notifications to your phone number.
  • Email provider: to send verification codes, password resets and support correspondence.
  • Push notification services: to deliver app notifications to your device.
  • Hosting and infrastructure providers: to store and secure Platform data.

We may also disclose data when required by law or to protect the rights, safety and security of users and the Platform.

6. Data retention

We retain account data while your account is active. Transaction and booking records may be kept for legal, accounting and dispute-resolution purposes after a job is completed. KYC documents are retained for as long needed to verify provider status and meet regulatory requirements. When you delete your account, we will deactivate your profile and remove or anonymise personal data where retention is no longer required.

7. Your rights

You have the right to:

  • Access and update your profile information through the app.
  • Request correction of inaccurate data by contacting support.
  • Request deletion of your account by contacting support.

To exercise these rights, contact us using the details in Section 10 below.

8. Security

We use industry-standard measures to protect your data, including password hashing, token-based authentication, and encrypted connections (HTTPS) in production. No method of transmission or storage is completely secure; please use a strong password and keep your login credentials confidential.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the app or by email where appropriate. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

10. Contact us

If you have questions about these Terms or how we use your data, contact us at support@zanjaconnect.com or call +260971000000.